DevConf.US 2022

How do you build a complex, highly available, fault-tolerant, scalable and observable managed service across any cloud provider?
This talk will provide insight into the ecosystem for building and delivering managed services in Red Hat, by using OpenShift as a foundation and applying reliability engineering best practices. The Managed Kafka service is used as an example through all the phases, from early concept to evaluation, and to a fully supported GA service with engagement from all the stakeholders.

A service does not stand alone. It takes many people and many supporting services. These supporting services are born out of necessity and act as a force multiplier. Equally, the experience and knowledge in our teams enable faster delivery of each new service that we build. This ecosystem is evident in the Kafka as a Service journey, which was built on top of existing tooling, services, knowledge and processes. However, it also helped pave the way for future managed services to onboard faster and perform more efficiently.

This talk will provide you with an achievable and clear understanding of engineering principles, processes, and best practices that will help you to build a highly scalable, observable and fault-tolerant managed service.
Summary